Refund Policy
DREVOA
This Return & Refund Policy applies to all purchases made on DREVOA. By placing an order, you agree to the terms outlined below.
1. RETURN PERIOD — 99-DAY MONEY-BACK GUARANTEE
We offer a 99-day money-back guarantee.
You have 99 days from the date you receive your item to request a return.
2. RETURN CONDITIONS
To be eligible for a return, your item must be:
-
Unworn and unused
-
In its original packaging
-
With tags still attached (if applicable)
-
Accompanied by a receipt or proof of purchase
⚠️ Returns without prior approval will not be accepted.
Please contact us before sending anything back.
3. RETURN PROCESS
To initiate a return:
-
If your return is approved, we will provide return instructions.
📦 Return shipping costs are the customer’s responsibility.
4. REFUND OPTIONS (IF APPROVED)
If your return is approved, you will receive one of the following:
-
A refund (only for full-price items), or
-
A store credit (gift card)
5. IMPORTANT — SALE & PROMOTIONAL ITEMS
All sale items and promotional offers are final sale.
-
These items are not eligible for refunds
-
They may only be eligible for store credit, provided return conditions are met
6. NON-RETURNABLE ITEMS
We do not accept returns or refunds for:
-
Custom or personalized items
-
Personal care products
-
Gift cards
-
Sale or promotional items (store credit only)
7. DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 3 days of delivery at:
8. EXCHANGES
If you wish to change size, color, or model:
-
Return the original item following the return process
-
Place a new order for the desired item
⚠️ We do not offer direct swaps.
9. CANCELLATIONS
-
Full-price orders may be cancelled within 30 minutes of purchase for a full refund.
-
Sale or promotional orders are only eligible for store credit, even within the 30-minute window.
10. PREORDERS & RESTOCKED ITEMS
-
Preorders are final sale
-
Refunds are only possible after delivery
-
Delivery estimates may be extended by up to 15 days
11. EU 14-DAY RIGHT OF WITHDRAWAL
If your order is shipped to the European Union, you have the legal right to withdraw within 14 days.
Conditions:
-
Item must be unused
-
In original packaging
-
With proof of purchase
📦 Return shipping costs are the customer’s responsibility.
12. REFUNDS & STORE CREDIT TIMING
-
Full-price items:
Refunds are issued to the original payment method within 10 business days after the return is received and approved. -
Sale items:
Eligible for store credit only.
If 15 business days have passed after approval and you haven’t received your refund or credit, contact:
13. UNCLAIMED PACKAGES
If a package is not collected within 15 days, it will be returned and reshipped at the customer’s expense.
14. WORLDWIDE SHIPPING
DREVOA ships worldwide.
Return conditions apply regardless of destination country.
CONTACT
For any questions regarding returns or refunds:
📧 support@drevoaofficial.com
🌍 DREVOA